How to Answer a Cyber Insurance Security Questionnaire

The security controls cyber insurance applications commonly ask about, how to answer accurately, and how to close gaps before renewal.

Checklist · By NexJen IT Solutions · Reviewed October 2026 · 4 min read
Key takeaways
Insurers commonly ask about MFA, EDR or MDR, protected and tested backups, patching and email security.
Answer for how things are today, and say so when a control covers most but not all accounts or devices.
Closing the MFA, EDR and backup gaps covers a large share of typical questionnaires.

Cyber insurance applications have become detailed security questionnaires. Answering them accurately matters: an inaccurate answer can affect your coverage when you need it most. This guide covers the controls insurers commonly ask about and how to prepare. It is general guidance, not legal or insurance advice; your broker and policy wording are the final word.

The controls insurers commonly ask about

• Multi-factor authentication for email, remote access and administrator accounts.
• Endpoint detection and response (EDR), or managed detection and response (MDR), on computers and servers.
• Backups that are separate from your main systems, protected from deletion, and tested.
• Patching: how quickly security updates are applied.
• Email security: filtering, plus SPF, DKIM and DMARC records.
• Privileged access: how admin accounts are limited and protected.
• Security awareness training for staff.
• An incident response plan and who you would call.

How to answer accurately

• Answer for how things are today, not how you plan for them to be.
• If a control covers most but not all accounts or devices, say so.
• Ask your IT provider to confirm each technical answer in writing.
• Keep evidence: screenshots of MFA policies, EDR coverage reports and backup restore tests.
• If a question is unclear, ask your broker rather than guessing.

Closing gaps before renewal

Start with the controls that come up most often. Enforcing MFA on every account, deploying EDR or MDR to every computer, and backing up Microsoft 365 with a separate service cover a large share of typical questionnaires. Then document an incident response plan and schedule staff training.

Common mistakes

• Answering yes to MFA when it is enforced for some users but not all, or not for admin accounts.
• Treating antivirus as EDR.
• Assuming Microsoft backs up Microsoft 365 data for you.
• Forgetting about service accounts, shared mailboxes and former employees' accounts.

How we can help

Our fixed-fee Security Posture and Compliance Assessment benchmarks your Microsoft 365 tenant against the CIS Benchmark and Microsoft Secure Score and gives you a written report you can use when completing insurance and vendor questionnaires. It maps your gaps; it is not a certification or a formal audit. NexJen Essentials clients already have MFA enforcement, endpoint protection with MDR, and Microsoft 365 backup included.

Common questions

What do cyber insurers require from small businesses?

Requirements vary by insurer and policy, but applications commonly ask about MFA, endpoint detection and response, protected and tested backups, patching, email security, admin account controls, training and incident response planning.

Is antivirus the same as EDR?

No. Traditional antivirus blocks known threats. EDR watches device behavior to detect and respond to attacks in progress, and MDR adds a team that monitors and responds to those alerts.

Can an IT assessment help with my insurance application?

Yes. A written assessment of your current controls helps you answer accurately and shows where to improve. Ours maps gaps against the CIS Benchmark and Microsoft Secure Score; it is not a certification.

What if I cannot answer yes to every question?

Answer accurately and talk to your broker. Many gaps, such as MFA and EDR, can be closed quickly before renewal.

Check your controls before renewal

Our free Security Snapshot shows obvious gaps, like accounts without MFA, so you can answer the questionnaire accurately.

Want a second opinion on your setup?

Start with a free Security Snapshot. We'll tell you honestly what we find and whether we can help.