← Back to Home← Back to HomeNexJen IT Solutions, LLC
Effective: August 31, 2026 · Last updated: September 27, 2026
NexJen IT Solutions, LLC (“NexJen,” “we,” “us,” “our”) is a Texas limited liability company that provides remote managed IT services to small businesses. This Privacy Policy explains how we handle personal information when you:
What this policy does not cover. If we manage IT services for your employer, the data inside your employer’s Microsoft 365 tenant and on your employer’s devices belongs to your employer, and we handle it as your employer’s service provider under a contract with them — not under this policy. Our obligations there are set out in the Data Protection and Security Addendum to our Master Services Agreement. If you have questions about how your employer’s data is handled, ask your employer. We will forward requests we receive about client data to the client.
This policy also does not cover websites we link to. Their privacy practices are their own.
| Category | Examples | Why we collect it |
|---|---|---|
| Contact details | Name, business email, phone number, job title, company name | To respond to you, provide services, and manage the relationship |
| Business information | Company size, number of employees and devices, Microsoft 365 plan, current IT setup, what you are trying to solve | To determine whether our service fits, and to quote accurately |
| Communications | Emails, form submissions, support tickets, call notes, meeting notes | To respond, deliver services, and keep a record of what was said |
| Billing information | Billing contact, billing address, tax status | To invoice you and keep accounting records |
| Job applications | Résumé, work history, references, and anything else you send | To evaluate your application |
Payment details. We do not collect or store full payment card numbers or bank account numbers. Payments are processed by our billing platform’s payment processor, which handles that data directly under its own terms.
When you visit nexjenit.com, we and our analytics providers may collect: IP address, approximate location derived from IP address, browser type and version, device type and operating system, referring page, pages viewed, time on page, and the dates and times of your visits. This comes from cookies and similar technologies. See Section 7.
We may receive business contact information from publicly available sources, from business directories and professional networks, and from referrals. We use it only to evaluate fit and to send a short series of business emails or calls to that business contact, which you can stop at any time by replying or asking us to.
We do not collect biometric identifiers, precise geolocation, genetic data, health data, financial account credentials, government-issued identification numbers, or information about racial or ethnic origin, religious beliefs, immigration status, sexual orientation, or citizenship status. We do not knowingly collect information from anyone under 18. Our website and services are for businesses, not for children.
We use personal information to:
We do not use personal information to make automated decisions that produce legal or similarly significant effects.
We do not sell personal data. We do not share personal data for targeted advertising or cross-context behavioral advertising. We do not process personal data for profiling in furtherance of decisions that produce legal or similarly significant effects. We have never done any of these things and we do not intend to start.
We share personal information only in these circumstances:
| Who | What they get | Why |
|---|---|---|
| Service providers | Only what they need for their function | We use third parties for: cloud productivity and email (Microsoft), IT service management and ticketing, endpoint security, accounting and invoicing, payment processing, website hosting, e-signature, website analytics, and AI assistants we use for drafting and research. Each is bound by contract to protect the information and to use it only for the services it provides to us. When we order Microsoft licenses for a client or register an opportunity with Microsoft, we share the needed business contact details with Microsoft and our Microsoft distributor. |
| Professional advisors | As needed | Our attorneys, accountants, and insurers, under professional or contractual duties of confidentiality |
| A successor | Business records | If we are acquired, merged, or reorganized, in which case the successor is bound by this policy for information collected under it |
| Government and law enforcement | What is legally required | When required by law, subpoena, court order, or other lawful request, or to protect rights, property, or safety. We will notify you where the law permits. |
We do not share information with data brokers, advertising networks, or anyone who would use it for their own marketing.
| Information | Retention |
|---|---|
| Inquiries, and business contacts we researched, that do not become a relationship | Up to 24 months (a do-not-contact record may be kept longer so we can honor opt-outs) |
| Client records, contracts, and correspondence | Duration of the relationship plus 7 years, for legal, tax, and insurance purposes |
| Support ticket and complaint records | At least 3 years |
| Billing and accounting records | 7 years |
| Job applications from candidates we do not hire | 12 months |
| Website analytics data | Up to 26 months |
We keep information longer where a legal obligation, a regulatory requirement, or an actual or reasonably anticipated legal claim requires it. When we no longer need information, we delete it or de-identify it.
We use a small number of cookies and similar technologies:
We do not use advertising cookies, retargeting pixels, or cross-site tracking.
You can control cookies through your browser settings. Blocking strictly necessary cookies may break parts of the site.
Global Privacy Control. We honor the Global Privacy Control (GPC) browser signal as a valid opt-out request under the laws that recognize it. Because we do not sell personal data or use it for targeted advertising, there is little for the signal to opt you out of, but we honor it regardless.
Depending on where you live, you may have the right to:
These rights come from laws including the Texas Data Privacy and Security Act and the California Consumer Privacy Act, and comparable laws in other states. We extend them to everyone who asks, regardless of where they live.
Email info@nexjenit.com with the subject line “Privacy Request,” or call us at the number in Section 12. Tell us what you want and give us enough information to find your records.
Authorized agents. You may use an authorized agent. We will ask for written proof of the agent’s authority and may ask you to verify your identity directly.
We will take reasonable steps to verify your identity before acting, usually by confirming information already in our records or by verifying control of the email address associated with them. We will not create a new account or collect new sensitive information just to verify you.
We will respond within forty-five (45) days. If we need more time, we will tell you within that period and may take up to forty-five (45) additional days, explaining why.
If we decline your request, we will tell you why. You may appeal by replying to our response or by emailing info@nexjenit.com with the subject line “Privacy Appeal.” We will review the appeal and respond in writing within sixty (60) days, explaining the reasons for our decision.
If we deny the appeal, we will give you a method to contact the Texas Attorney General to submit a complaint. You may reach the Texas Attorney General’s Consumer Protection Division at texasattorneygeneral.gov. Residents of other states may contact their own state attorney general.
If your request concerns data inside a client’s environment that we manage — your employer’s Microsoft 365 tenant, for example — we will forward your request to that client and let you know we have done so. The client, not NexJen, decides how to respond, because the data is theirs. See Section 1.
We maintain administrative, technical, and physical safeguards appropriate to the nature of the information we hold, including multi-factor authentication on our accounts, encryption of data in transit and at rest, least-privilege access, endpoint security on our own devices, annual security awareness training for our personnel, a written information security policy, and a documented incident response procedure.
No system is perfectly secure, and we cannot guarantee absolute security. If a breach of security involving your sensitive personal information occurs, we will notify you as required by Texas law and by any other applicable law.
We and our service providers process information in the United States, except that our endpoint security provider may process security data in the European Union. If you contact us from outside the United States, you understand that your information will be processed here, where privacy laws may differ from those in your country.
We may update this policy. We will post the updated version here and change the “Last updated” date at the top. If we make a material change, we will provide more prominent notice, such as an email to clients and a notice on our website homepage, at least thirty (30) days before it takes effect. Prior versions are available on request.
Questions, requests, or complaints about privacy:
NexJen IT Solutions, LLC Email: info@nexjenit.com Phone: (817) 781-3021 Web: nexjenit.com Dallas–Fort Worth, Texas
We read every message and we respond.
NexJen IT Solutions, LLC · nexjenit.com