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Check if we’re a fit

We work with small teams (10–50 users) who value standardized, remote IT. If you meet these criteria and want clarity on next steps, share your details below. We’ll confirm if our approach matches your needs.

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NexJen IT Solutions
sales@nexjenit.com
+1 214 270 7409


FAQs: clear, direct, no surprises

Get straightforward answers about our remote, standardized IT services. See if our approach matches your business needs before reaching out.

Who are your services designed for?

We’re built for small businesses (10–50 users) using Microsoft 365 Business Premium. If you value remote, standardized IT and clear boundaries, you’re in the right place.

Do you provide onsite or custom support?

No. All support is remote and standardized. We don’t offer onsite visits or highly customized solutions—our model is for teams ready to standardize and delegate IT.

How does your pricing work?

Pricing is public, per user, per month, with a 10-user minimum. No discounts or custom rates—everyone gets the same clear, fair pricing.

How do Core and Elite differ?

Core is shared responsibility for managed IT. Elite means we take on more risk and responsibility. Both tiers are standardized and security-focused.

Can you help teams under 10 users?

Our services are for teams of 10–50 users only. We’re not a fit for smaller organizations or those needing ad-hoc or hourly support.

What’s included in onboarding and after-hours?

Onboarding, after-hours support, projects, and non-standard environments are always scoped and billed separately. We’ll clarify what’s included before you commit.

Still have questions? Contact us for clarity.

Is this the right fit?

Find out if our remote, standardized IT model matches your business needs. Learn how our clear service tiers define responsibilities and set expectations.

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Core: Shared responsibility

Standardized IT support for teams ready to follow best practices. You manage daily tasks; we handle proactive support and set clear boundaries.

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Elite: More risk transfer

For businesses wanting us to take on more IT responsibility. Focus on your work while we manage more of your IT environment.